Terms & Conditions
These are the terms and conditions that dictate the sale of a product or service offered by The Disney Nation™, Disney Kitchen Magic™, its parent companies and on any of their selling platforms including but not limited to Etsy, Amazon, Ebay. Note that The Disney Nation™ is a fan site and is no way in associated with the Walt Disney Company or any of its subsidiaries.
This website and products offered to you, the user, conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Please read the information carefully. Your access to, and use of, this website and sale of products or services constitutes your agreement to all such terms, conditions, and notices herein. Read these terms of sale carefully as it expresses obligations and limitations that may apply to you. By placing an order on any of our site, platforms and subsidiary companies or sponsors, you acknowledge that you have read, accepted and agreed to be bound by these terms of sale, without limitations or qualifications of any sore. These terms and conditions are subject to modification without prior written notice and at any time with sole discretion of the owners.
This website is not affiliated with, maintained, authorized, endorsed or sponsored by the Walt Disney Company or any of its affiliates. This is an independent, unofficial fan site. All park information (including prices, dates, times, availability) contained on this site is UNofficial and subject to change without notice. Call Walt Disney World directly or visit their web pages to confirm before your visit. (407-939-5277)
If you find that you do not like the scent or product you ordered, we do take returns on unused re-sellable products only. You must contact us within 72 hours of receiving your order (determined by the tracking number provided). Customers are required to cover the shipping cost to return your order to us. Once we receive your return, we will inspect the product and, upon our approval, your refund will be issued minus the cost of shipping and / or a restocking fee up to 20%. However, we cannot accept returns on worn and washed t-shirts, hand and body products, melted or used wax products, kitchen items, and spice orders.
Order Fulfillment Time Frame
All of our products are custom made to order including t-shirts, home fragrances, home decor and kitchen products. While we strive to fulfill all orders as quickly as possible, due to high order volume, orders can take up to 3 business days to ship. You will receive tracking information once your item has been packaged and shipping label has been placed on your item. USPS / UPS / FedEx pickup and scan is determined by the carrier and is out of the control of The Disney Nation™ et al. Typical fulfillment time frame is 1 business days (Monday-Saturday).
Orders Not Received
If you did not receive your items, please contact the courier with your tracking number to inquire on where your package is. We are not responsible for lost or stolen packages for any reason which includes theft after delivery. Once in the hands of the USPS, UPS, or FedEx it is your responsibility to file a package trace or file a claim with the United States Postal Service or other company as indicated by your tracking number. New rules established by USPS requires that the receiver produce proof of damage during a claim by taking the item to the USPS local office for analysis. We will do our best to assist our customers when a package is lost. We always recommend contacting your local post office first as well as leaving a note for your mail carrier explaining what happened. If they are unable to help, you must file a claim on your package. We cannot file a claim on your behalf.
UPS customer service: 1-800-742-5877
USPS customer service: **we advise you to call your local post office** 1-800-275-8777
All reports of lost orders must be provided to us, 10 days of order ship date. If delivery confirmation has been provided by the courier, we are not responsible for any missing package or items from a package.
Order Errors Upon Receipt of Package
Once your package has been received, all reports of incorrect items, missing items, or damaged items must be reported within 5 days of receipt / delivery. We will require proof of error. We will not be able to make any adjustments after this time.
The owner of our companies had Multiple Degrees in Chemistry and Engineering and has worked in Quality Control for more that 20 years. That being said, he was been in charge of creating quality policies and checks for more than 20 years in manufacturing processes including ISO 9001, ISO 14001 and ISO 29001 certifications. Even though our company is not certified, we follow these same policies and procedures. Our orders are verified at each log point before they leave our warehouse. The size of package and weight of all items in an order are verified against the weight recorded at shipping. Please completely unpack everything and thoroughly search inside the box (and among packing materials such as peanuts) before calling us about a missing item.
International Shipping Notice
We can ship internationally via USPS Priority and FedEx Express. Contact us for pricing. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; We will use the proper harmonizing code pertaining to your product and customs fees are calculated by this code. Customs policies vary widely from country to country; you should contact your local customs office for more information.
COPYRIGHT AND TRADEMARK NOTICES
Disney, Walt Disney World, Disneyland, Walt Disney, Resorts and attraction names are trademarks or registered trademarks of the Walt Disney Company and/or Disney Enterprises, Inc. (“Disney”). No infringement on the Walt Disney Company trademarks are intended. The Disney Nation™, Disney Kitchen Magic™ and their parent company does not make any claim to any intellectual property rights associated with Disney or any of its creators. Any references to historical events, real people, similar names, or real locales are used fictitiously. Names, characters, businesses, places, events, locales, and incidents are either the products of the author’s imagination or used in a fictitious manner. Any resemblance to actual persons, living or dead, or actual events is purely coincidental. Other names, characters, places, and incidents are the product of the author’s imagination, and any resemblance to actual events or locales or persons, living or dead, is entirely coincidental.
The Disney Nation™ & Disney Kitchen Magic™ products are sold on a direct-to-consumer basis through our website shop.thedisneynation.com, disneykitchenmagic.com, Amazon, Etsy, and Ebay. Resell of our product is not permitted unless a distributor agreement has been agreed and signed. Only authorized distributors of our product or services are permitted. If you find an item for sale that you feel is not from our parent location in Houston Texas, please contact us and provide details: [email protected] If you wish to become a distributor, please contact us: [email protected]
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers , email address, and phone number. We refer to this information as “Order Information.”
Use of Personal Information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We share your Personal Information with third parties to help us use your Personal Information, as described above. All information is hosted on our private servers. Other information will be collected and maintained on our e-commerce platform and on PayPal.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your European Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example) if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18 to purchase products or services.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below: